Return & Refund Policy

At Premium Peptide Shop, we are committed to providing high-quality products and reliable service. Due to the sensitive nature of our products, our return and refund policy is designed to ensure safety, quality assurance, and customer satisfaction.

Returns
Because our products are intended for research use and must meet strict quality standards, we generally do not accept returns once an order has been shipped and delivered. This policy helps maintain product integrity and prevents contamination or misuse.

However, if your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery. To process your request, please provide your order number, a description of the issue, and clear photographic evidence of the product and packaging.

Refunds and Replacements
If your claim is approved, we may offer a replacement product or issue a refund, depending on the situation. Refunds will be processed using the original payment method and may take several business days to appear, depending on your payment provider.

We reserve the right to deny refund or replacement requests if the issue is reported outside the specified timeframe or if sufficient evidence is not provided.

Non-Refundable Situations
We do not offer refunds or replacements in the following cases:

Incorrect shipping information provided by the customer
Delays caused by shipping carriers or customs clearance
Improper handling, storage, or use of products after delivery
Change of mind after purchase

Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled.

Contact Us
For any issues or concerns regarding your order, please contact our support team at:
sales@premiumpeptideshop.com

We are committed to resolving any problems quickly and fairly while maintaining the highest standards of quality and compliance.